Responsible Gambling

At Quacksino Casino, we strongly believe that gambling should always remain a form of entertainment and fun. We fully recognise that for some individuals, the line between recreational and problem gambling can become blurred. This site operates under an MGA licence and is not regulated by the UK Gambling Commission.

Your safety, mental health, and financial well-being are our absolute priorities. If you or a loved one are experiencing difficulties regarding gambling habits, we want you to know that you are not alone and that there are tools and specialised support services available ready to help.

Understanding Responsible Gambling

Online gambling is strictly for adults (in the United Kingdom, the minimum legal age to participate in online gambling is 18 years) and should be treated as an enjoyable leisure activity rather than a way to solve financial problems or as a source of steady income.

To maintain complete control over your experience, it is important to remember a few key principles:

  • Gambling is based on luck and the outcome is uncertain; the odds are mathematically designed in favour of the provider in the long run.
  • Never try to chase your losses, as this often leads to even greater financial trouble.
  • Set a strict budget and time limit in advance, and stick to it regardless of the outcome of the games.
  • Do not borrow money or use funds intended for basic living expenses, bills, or family obligations in order to gamble.
  • Avoid gambling when you are feeling stressed, anxious, emotionally overwhelmed, or under the influence of alcohol or substances.

Self-Control Tools We Provide

At Quacksino Casino, we provide a range of advanced technical tools and features that allow you to proactively manage your participation. We encourage you to make use of them to ensure that your gambling remains under your control.

Deposit Limits

You can set daily, weekly, or monthly limits on the amount of money you can deposit into your account.

  • If you attempt to increase your limit, a mandatory cooling-off and reflection period applies to prevent impulsive or rushed decisions.
  • Reducing a limit takes effect immediately and instantly.

Session Limits (Time-Out)

Time management is just as critical as money management. You can enable real-time reality checks that appear on your screen at regular intervals, informing you how much time you have spent playing and what your net financial result has been during that session.

Cooling-Off Period / Temporary Exclusion

If you feel you need a break from gambling to regroup, you can request a temporary suspension of your account functionality.

  • This period can last from 24 hours, 7 days, up to several weeks or months.
  • During the cooling-off period, your account will remain closed and you will not be able to make deposits or participate in games, while marketing offers will be automatically paused.

Self-Exclusion

If you find that gambling is starting to negatively impact your life, work, or relationships, we offer the option of full and long-term self-exclusion.

  • Self-exclusion can be set for extended periods (e.g, 6 months, 1 year, or indefinitely).
  • Once self-exclusion is activated, your account is closed immediately and cannot be reversed before the chosen period expires, ensuring your protection from impulsive actions. Any remaining balances are returned to the player in accordance with standard verification procedures.

Protection of Minors

The protection of minors is a fundamental legal and ethical obligation. Under United Kingdom law, individuals under the age of 18 are strictly prohibited from opening an account or participating in casino gambling on our platform.

We implement strict Know Your Customer (KYC) verification procedures during registration and account setup, requesting official identification documents (such as a passport or driving licence) to verify the age of users.

If you share your device with minors or young adults, we strongly recommend taking additional precautions:

  • Never save your login details or passwords in your browser.
  • Never leave your account logged in when you step away from your device.
  • Use specialised filtering and parental control software (such as Net Nanny or CyberPatrol) to prevent minors from accessing gambling websites.

Support and Help Services in the United Kingdom

If you or someone close to you is experiencing gambling addiction issues, professional, confidential, and free support services are available in the United Kingdom. Expert advisors and psychologists from these organisations are ready to listen without judgment and offer the guidance you need.

GamCare

GamCare is the leading provider of information, advice, and support for anyone affected by problem gambling in the United Kingdom. It operates the National Gambling Helpline and offers free, confidential support and treatment referral.

  • National Gambling Helpline: 0808 8020 133 (Available 24/7, offering free, confidential advice, information, and support).

NHS National Problem Gambling Clinics

The NHS provides specialized medical and psychological treatment services for individuals severely affected by gambling addiction through dedicated clinics across England and Wales, accessible via GP referral or direct contact.

  • NHS Help: Speak to your GP or visit the NHS mental health services directory for local clinic referrals.

International and Online Support Resources

In addition to national bodies, there are global organisations offering multilingual online support and self-assessment tools:

  • Gambling Therapy: Provides free online support via live chat and counseling services from trained health professionals globally.
  • Gamblers Anonymous: Twelve-step self-help fellowship groups where individuals share their experiences to overcome addiction.

Contact Us

If you wish to activate any of the self-control limits mentioned above, if you have questions about how your account works, or if you simply feel the need to speak to someone on our customer support team regarding your gambling safety, our team is here for you 24/7.

You can contact us via Live Chat on quacksinocasino.co or by sending us an email. We will be happy to help you keep your gaming safe, fun, and under your absolute control.