Privacy Policy

Introduction and General Information

Quacksino Casino (quacksinocasino.co) is fully committed to protecting and respecting the personal data of its visitors and players. This Privacy Policy transparently explains how we collect, use, store, share, and protect your personal information when you visit our platform, register a player account, or use our services.

Protecting your privacy is a top priority for us. This site operates under an MGA licence and is not regulated by the UK Gambling Commission.

Please read this policy carefully before using our website or providing us with any personal information. By accessing and using the quacksinocasino.co website, you confirm that you have understood the terms of this Privacy Policy.

Data Controller

The data controller for the personal data collected through the quacksinocasino.co platform is the company operating the online casino.

For any questions, clarifications, or to exercise your legal rights regarding the protection of your personal data, you can contact our dedicated Support and Data Protection Department directly at the following email address: [email protected].

Categories of Data We Collect

To provide you with a secure, reliable, and personalized gaming experience, as well as to comply with our legal and regulatory obligations, we collect various types of data. These categories include:

  • Identity and Registration Data: Full name, date of birth, gender, contact details (email address [email protected], telephone number, residential address).
  • Verification Data (KYC): Copies of official identity documents (passport, identity card, driver's license), proof of address (utility bills or bank statements), and other documents required to verify your age and identity in accordance with anti-money laundering legislation.
  • Financial Data and Transaction Details: Information regarding your deposits and withdrawals, bank account details, credit/debit card information, as well as details on popular local and international payment methods used in the United Kingdom (such as debit cards, e-wallets, and bank transfers).
  • Activity and Gaming Data: Betting history, game preferences, in-game transactions, login times, participation in promotional activities, and bonuses.
  • Technical and Browsing Data: Internet Protocol (IP) address, browser type and version, time zone, device type, operating system, location data, and information collected through cookies and similar tracking technologies.
  • Communication Data: Communication logs (emails, live chat conversations with customer support at [email protected]) for quality assurance and dispute resolution purposes.

Purposes of Processing and Legal Basis

The processing of your personal data is always carried out based on specific lawful grounds, as defined by the UK GDPR. The main purposes for which we use your data are as follows:

Performance of a Contract

  • Creation, management, and maintenance of your player account.
  • Processing of financial transactions, deposits, and payout of winnings.
  • Provision of gambling services and customer support.

Compliance with Legal Obligations

  • Conducting customer verification and due diligence checks (KYC) and Anti-Money Laundering (AML) measures.
  • Enforcement of responsible gambling rules, self-exclusion, and protection of vulnerable groups.

Legitimate Interests

  • Fraud prevention, detection of illegal activities, and ensuring the security of our network and information.
  • Optimization of our services, analysis of user behavior, and improvement of browsing experience on the website.

Consent

  • Sending personalized promotional campaigns, offers, and newsletters, provided you have given your explicit consent. You can withdraw your consent at any time by contacting [email protected].

Cookie Policy

The quacksinocasino.co website uses cookies and similar technologies to distinguish users, improve website functionality, and provide you with an optimal browsing experience.

  • Essential Cookies: Absolutely critical for the operation of the website, allowing you to navigate and use core features, such as secure login to your account.
  • Performance and Analytics Cookies: Collect information on how visitors use the website (e.g, which pages they visit most often), helping us improve the structure and performance of the platform.
  • Functionality Cookies: Allow the website to remember your choices (such as preferred language or region) to provide enhanced, personalized features.
  • Targeting and Advertising Cookies: Used to deliver advertisements more relevant to your interests.

During your first visit to the website, you are given the opportunity to manage your preferences via the relevant cookie banner. You can also configure your browser to refuse all or certain cookies, although this may affect the functionality of certain parts of the website.

Data Sharing and Transfer

Your personal data is treated with absolute confidentiality. We do not sell, rent, or disclose your personal data to third parties, except in the following necessary circumstances:

  • Service Providers and Partners: Third-party companies that provide services on our behalf, such as payment service providers, identity verification companies, gaming software providers, and hosting providers. These partners are bound by strict contractual confidentiality and data protection clauses.

In the event of data transfers outside the United Kingdom, we ensure that appropriate security safeguards are implemented, such as standard contractual clauses approved under UK data protection laws.

Data Security

Quacksino Casino implements appropriate technical and organizational security measures to ensure the confidentiality and integrity of your personal data, protecting it from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

  • We use advanced SSL (Secure Socket Layer) encryption technology for the secure transfer of sensitive data and financial transactions.
  • Data storage systems are protected by robust firewalls and intrusion detection systems.
  • Access to your personal data is strictly limited to authorized employees and partners who need access to perform their duties, and who are bound by strict confidentiality obligations.

Data Retention Period

We retain your personal data only for as long as strictly necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or tax requirements.

  • Account data and financial transactions are retained throughout the duration of our active relationship and for the subsequent years required by applicable UK legislation (including anti-money laundering and tax laws), typically for a period of five to six years after account closure.
  • Marketing data is retained until you withdraw your consent or request its deletion.

Your Rights

Under the UK GDPR and applicable legislation, you have the following rights regarding your personal data:

  • Right of Access: You have the right to request confirmation as to whether we process your data and to receive a copy of it.
  • Right to Rectification: You have the right to request the correction of inaccurate data or the completion of incomplete details.
  • Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain conditions (e.g, when the data is no longer necessary). Note that this right may be limited by legal retention obligations (such as AML legislation).
  • Right to Restriction of Processing: You have the right to request the restriction of processing under specific circumstances.
  • Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format, or to request its transfer to another controller.
  • Right to Object: You have the right to object at any time to the processing of your data based on legitimate interest, including profiling and direct marketing.

To exercise any of your above rights, you can contact us by sending an email to [email protected]. We will respond to your request within one month of receipt, unless the request is particularly complex, in which case the timeframe may be extended.

Responsible Gambling and Protection of Vulnerable Groups

In this context, we process data related to:

  • Setting deposit, loss, and session time limits.
  • Requests for temporary or permanent self-exclusion from the platform.
  • Self-assessment tools and detection of problem gambling behaviors.

This data receives enhanced protection and is used exclusively to implement user protection measures and prevent gambling addiction.

If you or someone close to you is experiencing gambling problems, you can seek help and support from recognized organizations and helplines in the United Kingdom (such as GamCare or BeGambleAware). For any related information or to activate restriction measures on your account, contact us at [email protected].

Minors

Access to the quacksinocasino.co platform and the use of our services is strictly and exclusively permitted to individuals who are at least 18 years of age (or the minimum legal age limit depending on applicable gambling legislation in the relevant jurisdiction).

We do not knowingly collect personal data from minors. If we discover or have reasonable grounds to suspect that a user is under 18 years of age or has illegally registered using false details, we will immediately close the account and delete all related personal data. Parents or guardians who believe that their children have provided us with personal information can contact [email protected] immediately for its deletion.

Changes to the Privacy Policy

Any material change will take effect immediately upon publication of the revised policy on the quacksinocasino.co website. We recommend that you check this page regularly to stay informed about how we protect your personal data. Continued use of our services after any modifications constitutes acceptance of the new terms.

Contact and Complaints

If you have any questions, comments, or concerns regarding this Privacy Policy, how your personal data is handled, or if you wish to exercise any of your legal rights, please contact us via email at:

If you feel that your data protection rights have not been adequately addressed by us, you have the right to lodge a complaint with the relevant supervisory authority. In the United Kingdom, the competent authority is the Information Commissioner's Office (ICO) (www.ico.org.uk).