Privacy Policy

Introduction and General Information

Quacksino Casino (quacksinocasino.co) is fully committed to protecting and respecting the personal data of its visitors and players. This Privacy Policy transparently explains how we collect, use, store, share, and protect your personal information when you visit our platform, register for a player account, or use our services.

The protection of your privacy is a top priority for us. The processing of your data is carried out in accordance with applicable data protection legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, as well as relevant provincial gaming and regulatory standards.

Please read this policy carefully before using our website or providing us with any of your personal information. By accessing and using the quacksinocasino.co website, you confirm that you have understood the terms of this Privacy Policy.

Data Controller

The data controller for the personal data collected through the quacksinocasino.co platform is the company operating the online casino.

For any questions, clarifications, or to exercise your legal rights regarding the protection of your personal data, you can contact our dedicated Support and Data Protection Department directly at the email address: [email protected].

Categories of Data We Collect

To provide you with a safe, reliable, and personalized gaming experience, as well as to comply with our legal and regulatory obligations, we collect various types of data. These categories include:

Identity and Registration Data: Full name, date of birth, gender, contact details (email address [email protected], telephone number, residential address).
Identification Data (KYC): Copies of official identification documents (passport, driver's license), proof of address (utility bills or bank statements), and other documents required to verify your age and identity in accordance with anti-money laundering regulations.
Financial Data and Transaction Details: Information regarding your deposits and withdrawals, bank account details, credit/debit card information, and details of popular local and international payment methods used in Canada (such as Interac, credit cards, e-wallets, and bank transfers).
Activity and Gaming Data: Betting history, game preferences, in-game transactions, connection times, and participation in promotional activities and bonuses.
Technical and Browsing Data: Internet Protocol (IP) address, browser type and version, time zone, device type, operating system, location data, and information collected through cookies and similar tracking technologies.
Communication Data: Records of communications (emails, live chat transcripts with customer support at [email protected]) for quality assurance and dispute resolution purposes.

Purposes of Processing and Legal Basis

The processing of your personal data is always carried out based on specific lawful grounds. The main purposes for which we use your data include:

Performance of a Contract

Creation, management, and maintenance of your player account.
Processing of financial transactions, deposits, and payout of winnings.
Provision of gambling services and customer support.

Compliance with Legal Obligations

Conducting customer identification and due diligence checks (KYC) and Anti-Money Laundering (AML) procedures.
Enforcement of responsible gambling rules, self-exclusion, and protection of vulnerable groups.
Compliance with requirements from regulatory and tax authorities.

Legitimate Interests

Fraud prevention, detection of illegal activities, and ensuring network and information security.
Optimization of our services, analysis of user behavior, and improvement of website browsing experience.

Consent

Sending personalized promotional campaigns, offers, and newsletters, provided you have given your explicit consent. You can withdraw your consent at any time by contacting [email protected].

Cookie Policy

The quacksinocasino.co website uses cookies and similar technologies to distinguish users, improve website functionality, and provide you with an optimal browsing experience.

Essential Cookies: Absolutely critical for the website to function, allowing you to navigate and use core features, such as secure login to your account.
Performance and Analytics Cookies: Collect information regarding how visitors use the website (e.g, which pages are visited most often), helping us improve the structure and performance of the platform.
Functionality Cookies: Allow the website to remember your choices (such as preferred language or region) to provide enhanced, personalized features.
Targeting and Advertising Cookies: Used to deliver advertisements more relevant to your interests.

During your first visit to the website, you are given the opportunity to manage your preferences via the cookie banner. You can also configure your browser to reject all or certain cookies, although this may affect the functionality of certain parts of the website.

Sharing and Transfer of Data

Your personal data is treated with strict confidentiality. We do not sell, rent, or disclose your personal data to third parties, except in the following necessary circumstances:

Service Providers and Partners: Third-party companies providing services on our behalf, such as payment service providers, identity verification companies, gaming software providers, and hosting providers. These partners are bound by strict contractual confidentiality and data protection clauses.
Competent Authorities: Public authorities, regulatory bodies, law enforcement agencies, or courts when strictly required by law or to protect our legitimate interests and prevent criminal activity.

In the event of data transfers outside of Canada, we ensure that appropriate security safeguards are implemented in compliance with applicable privacy laws.

Data Security

Quacksino Casino implements appropriate technical and organizational security measures to ensure the confidentiality and integrity of your personal data, protecting them against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

We use advanced SSL (Secure Socket Layer) encryption technology for the secure transfer of sensitive data and financial transactions.
Data storage systems are protected by robust firewalls and intrusion detection systems.
Access to your personal data is strictly limited to authorized employees and partners who need access to perform their duties, and who are bound by strict confidentiality obligations.

Data Retention Period

We retain your personal data only for as long as strictly necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

Account data and financial transactions are retained throughout the duration of our active relationship and for the subsequent years required by applicable laws (including anti-money laundering and tax legislation), typically for a period of five to ten years after account closure.
Data related to self-exclusion or player protection rights is retained in accordance with responsible gambling guidelines.
Marketing data is retained until you withdraw your consent or request its deletion.

Your Rights

Under applicable privacy legislation, you have the following rights regarding your personal data:

Right of Access: You have the right to request confirmation as to whether we process your data and to obtain a copy of it.
Right to Rectification: You have the right to request the correction of inaccurate data or the completion of incomplete details.
Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain conditions (e.g, when the data is no longer necessary). Note that this right may be limited by legal retention obligations (such as AML legislation).
Right to Restriction of Processing: You have the right to request the restriction of processing under specific circumstances.
Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format, or to request its transfer to another controller.
Right to Object: You have the right to object at any time to the processing of your data based on legitimate interest, including profiling and direct marketing.

To exercise any of your above rights, you can contact us by sending an email to [email protected]. We will respond to your request within one month of receipt, unless the request is particularly complex, in which case the deadline may be extended.

Responsible Gambling and Protection of Vulnerable Groups

Quacksino Casino actively supports Responsible Gambling, aligned with standards for player protection in Canada. In this context, we process data related to:

Setting deposit, loss, and session time limits.
Requests for temporary or permanent self-exclusion from the platform.
Self-assessment tools and detection of problem gambling behaviors.

This data receives heightened protection and is used exclusively to enforce user protection measures and prevent gambling addiction.

If you or someone close to you is experiencing gambling-related issues, you can seek help and support from recognized Canadian resources such as Gamblers Anonymous or local provincial helpline services (e.g, ConnexOntario or equivalent provincial support services). For any related information or to activate restriction measures on your account, contact us at [email protected].

Minors

Access to the quacksinocasino.co platform and the use of our services is strictly and exclusively permitted to individuals who have reached the age of majority in their respective province or territory (19 years old in most provinces, 18 in Alberta, Manitoba, and Quebec).

We do not knowingly collect personal data from minors. If we discover or have reasonable suspicion that a user is under the legal age or has illegally registered using false information, we will immediately close the account and delete all related personal data. Parents or guardians who believe that their children have provided us with personal information can contact [email protected] immediately for its deletion.

Changes to the Privacy Policy

This Privacy Policy may be updated and modified periodically to reflect changes in our data processing practices, new technologies, or modifications to applicable legal and regulatory requirements.

Any material change will take effect immediately upon publication of the revised policy on the website quacksinocasino.co. We recommend that you check this page regularly to stay informed about how we protect your personal data. Continued use of our services following any modifications constitutes acceptance of the new terms.

Contact and Complaints

If you have any questions, comments, or concerns regarding this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your legal rights, please contact us by email at:

Support & Data Protection Email: [email protected].

If you believe that your data protection rights have not been adequately addressed by us, you have the right to lodge a complaint with the relevant privacy commissioner in Canada, such as the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) or your local provincial privacy commissioner.